Kingston Water Department Customers, you can now pay your water and sewer bills online.



To our valued customers:

Kingston Water Department is excited to announce that it will be implementing a new customer portal. This customer portal allows customers to easily manage their utility accounts, monitor usage, payments, and enroll in Autopay or Text to Pay.

Effective June 1, 2023, customers will no longer have access to the current payment portal as all customer accounts and payment information will be deleted.

Customers wishing to have the convenience of paying and viewing billing information online will need to create a new account on the new online portal at this


Kingston Water Department customers can continue to pay their bills by phone by calling:

PLEASE TAKE NOTE: The current Autopay and Text to Pay features will not be transferred to the new online portal. Customers currently signed up for Autopay or Text to Pay will need to re-enroll with their payment information once their new account has been registered to continue Autopay or Text to Pay.

The Kingston Water Department is always improving and exploring new ways to give our customers the most reliable and affordable water service possible. We apologize for any inconvenience this new upgrade causes to our customers and we appreciate your cooperation and patience during this transition period.

Please do not hesitate to contact us with any questions or concerns.


Water/Sewer Bills

Kingston Water Online Link: PAY WATER BILL NOW

Download Form for ACH Draft Banking Authorization

Download Link:ACH Authorization Form

To begin your quick and easy bill payment you must agree to the following: If your account is delinquent, disconnected, or in the disconnect process, you MUST contact our office BEFORE you make a payment. Services will not automatically be restored or prevent disconnection if payment is made without contacting our office FIRST! Any payment made after 8:00 a.m. on the disconnect date will be subject to be cut off.

Kingston Water Department: (865) 376-2323 – Hours: Monday-Friday 8:00am-4:30pm.

Emergency Number for Water/Sewer Problems: 865-466-5568

IMPORTANT: Kingston Water Department is not liable if your service is disconnected and you do not call our office before making payment. If your services are disconnected your account will be subject to a reconnect fee. If you are disconnected, your account balance plus a reconnect fee will need to be paid in FULL before services are reconnected. If you are currently disconnected and make an online payment, your utilities WILL NOT be reconnected unless you contact our office to inform us of the payment.”

Phone Payment Information: IVR Automated Telephone Number- (855) 760-0922

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt