Kingston Water Department
Water / Sewer
Policies and Procedures
Section 1.1 Accounts Collection Policy
Section 2.1 Anti-Nepotism Policy
Section 3.1 Automatic Bank Draft Policy
Section 4.1 Bad Debt Write-Off Policy
Section 5.1 Billing and Payment Policy
Section 5.2 Collecting for Other Services
Section 6.1 Capitalization-Fixed Asset Policy
Section 7.1 Cell Phone Use in City Vehicles Policy
Section 9.1 Credit Card Payment Policy
Section 10.1 Cross Connection Policy
Section 11.1 Customer Fees/Rates/Charges Policy
Section 12.1 Discontinuance of Service (Cut-Offs) Policy
Section 14.1 Fire Hydrant Use Policy
Section 14.2 Fire Lines Policy
Section 15.1 Identity Theft Prevention Program
Section 16.1 Non-Discrimination Policy
Section 17.1 Public Records / Utility Records Policy
Section 18.1 Returned Check / Bank Draft Policy
Section 19.1 Subdivisions and Developers Policy
Section 20.1 Substance Abuse Policy
Section 21.1 Surplus Property Disposal
Section 22.1 Tap and Meter Policy
Section 23.1 Theft of Service Policy
Section 24.1 Unclaimed Property Policy
Section 25.1 Utility Line Extension Policy
Section 26.1 Vehicle Use Policy
Section 27.1 Water / Sewer Adjustment Policy
Section 28.1 Outside City Sewer Service Policy
Section 29.1 Fat-Oil-Grease (FOG) Reduction and Removal Policy
Section 30 Appendices
Emergency Plan-Please call office for this document
Risk and Resilience Assessments (Current)
Well User Agreement of Non-Use or Connection to the Public Water Supply
State Guidance Forms
Backflow Prevention Assembly Performance Evaluations
Certificate of Competency for Testing and Evaluating Backflow Prevention Assemblies
Approved Backflow Prevention Assemblies
