The City of Kingston
The City of Kingston Water Department provides water service to 3600 customers and wastewater collection service to about 2500 customers. The Department operates a 2.0 million gallon per day treatment plant on the Tennessee River, and also obtains water from Swan Pond Spring. The wastewater treatment plant discharges through a submarine outfall line to confluence of the Clinch and Tennessee Rivers.
The system includes several miles of water and sewer lines, several pumping stations and storage tanks. Additional storage and distribution lines have been added in the last few months to accommodate growth in the City and rehabilitation of system components is on-going.
The 2021 Kingston Water Quality Report is now available. You can simply click here to view/download. The report is also available upon request at City Hall. In our ‘go paperless‘ initiative this report will not be mailed to each customer. We encourage all of our customers to read the report and if you have any question and/or concerns please feel free to contact us for further explanation.
NOTICE: NEW ONLINE CUSTOMER PORTAL AND PAYMENT SYSTEM INFORMATION
To our valued customers:
Kingston Water Department is excited to announce that it will be implementing a new customer portal. This customer portal allows customers to easily manage their utility accounts, monitor usage, payments, and enroll in Autopay or Text to Pay.
Effective June 1, 2023, customers will no longer have access to the current payment portal as all customer accounts and payment information will be deleted.
Customers wishing to have the convenience of paying and viewing billing information online will need to create a new account on the new online portal.
Kingston Water Department customers can continue to pay their bills by phone by calling:
PLEASE TAKE NOTE: The current Autopay and Text to Pay features will not be transferred to the new online portal. Customers currently signed up for Autopay or Text to Pay will need to re-enroll with their payment information once their new account has been registered to continue Autopay or Text to Pay.
The Kingston Water Department is always improving and exploring new ways to give our customers the most reliable and affordable water service possible. We apologize for any inconvenience this new upgrade causes to our customers and we appreciate your cooperation and patience during this transition period.
Please do not hesitate to contact us with any questions or concerns.
Important information for online payments: If you choose to use the doxo URL your payments may be delayed resulting in late fees and/or disconnection.